What Clients Say
Families Who Came to Us with Difficult Situations
Their words, not ours. A selection of experiences shared by clients who worked with Damai through custody, maintenance, and mediation matters.
Back to Home12+
Years in practice
850+
Families served
4.8
Average satisfaction rating
73%
Resolved without contested hearings
Client Experiences
Shared with permission. Names and identifying details have been adjusted to protect privacy.
Nadia R.
Petaling Jaya
When I first came to Damai I was not even sure which legal steps to take. The first meeting was just a conversation — they listened without rushing me. By the end I had a clear picture of what custody proceedings would involve and what to expect. The process took about four months in total and I felt kept in the loop the whole time.
Child Custody & Guardianship · May 2025
Tan Kok Wai
Cheras, Kuala Lumpur
The maintenance arrangement process was more straightforward than I expected, largely because Rajan laid out the figures clearly from the start and was patient when I had questions. Getting the consent order sorted took around six weeks. The one thing I would say is that scheduling can sometimes take a few days — worth knowing if you are on a tighter timeline.
Maintenance & Support · April 2025
Siti Lailah
Ampang, KL
I came for mediation after we had been going back and forth over the children's schooling and holidays for over a year. Li Ying made sure both of us had equal time to speak and kept the session calm. We left with something written and agreed. It was not perfect for either of us, but it was workable — which is what matters with children involved.
Family Mediation · May 2025
Rajesh V.
Bangsar, KL
I was nervous about the cost before reaching out, but the fee estimate I received at the first appointment was clear and ended up matching what I was billed. That transparency made a real difference. Suraya was very direct about what our options were — some of what she told me was not what I wanted to hear, but it was accurate and helped me make a more realistic decision.
Child Custody & Guardianship · May 2025
Wong Hui Ling
Kepong, KL
My ex-husband and I had not been able to agree on maintenance for two years before we tried mediation here. I was sceptical it would work given how difficult things had been. It took two sessions, but we did reach an agreement. Li Ying kept both of us from going off-topic and helped frame things in terms of the children rather than who was right.
Family Mediation · April 2025
Ahmad Muzaffar
Shah Alam, Selangor
The Saturday availability was what made it possible for me to come in — I could not have taken weekday appointments. All three services I enquired about were explained clearly, and I was never made to feel I had to take on more than I needed. I ended up with a parenting plan that my children understand and that we have actually been able to follow for eight months now.
Child Custody & Guardianship · May 2025
Case Summaries
Composite summaries drawn from patterns in actual matters — shared to illustrate how different situations can be approached.
Custody & Guardianship Matter
Situation
Two parents separating with a seven-year-old child. Each parent wanted primary care. No agreement reached through direct discussion over several months. Both parties working full-time in different parts of Kuala Lumpur.
Approach
Initial consultation to assess the child's circumstances and each parent's situation. Options explained, including mediated versus litigated outcomes. Parenting plan drafted for both parties to review before any court filing.
Outcome
Consent order reached without contested hearing. Weekly schedule agreed, school holidays divided, and communication protocol set out. Completed in approximately 3 months from first consultation.
"Nobody pushed me in either direction. I felt the advice was genuinely about what worked for my child, not about generating more work."
Maintenance & Support Matter
Situation
Separated couple with two school-age children. An informal arrangement had been in place for a year but one party felt the figures were no longer fair following a change in employment. No formal order existed.
Approach
Financial information gathered from both parties. Range of reasonable maintenance assessed under Malaysian law. Negotiation conducted through Damai, with both parties able to review proposals in their own time before agreeing.
Outcome
Revised maintenance figure agreed and formalised as a consent order within six weeks. Both parties understood what they had signed. A variation pathway was noted in the order for future circumstances.
"The breakdown of figures was presented very clearly. I knew what I was agreeing to and why the number was what it was."
Family Mediation Matter
Situation
Extended family dispute over guardianship of an elderly parent following a health event. Three adult siblings with different views on care arrangements, none willing to pursue court proceedings but unable to agree on their own.
Approach
Separate pre-mediation sessions held with each sibling. Shared interests identified. Two joint sessions facilitated, with each person given structured time to speak. Discussion kept focused on the parent's needs rather than historical grievances.
Outcome
Care-sharing arrangement agreed in writing across two sessions. Responsibility distribution, financial contributions, and a review mechanism set out. All three parties signed and described the outcome as workable, if not perfect.
"The mediator was the first person who managed to get all three of us in a room without it turning into an argument. That says something."
Reach Damai Directly
Our office is in central Kuala Lumpur. Appointments are available Monday to Saturday.
Phone
+60 10-857 3621Address
Suite 3-9, Menara Landmark, Jalan Tun Razak, 50400 KL
Hours
Mon–Fri 9am–6pm
Sat 9am–1pm
Professional Standing
Your Family's Situation Is Different — Let's Talk
An initial consultation gives us the chance to understand your circumstances and explain what options exist. No pressure, no obligation.
Get in Touch with Damai